How can we help?
Dusk is built by a very small team, so a real person reads every message. Email us at privacy@duskstudy.com and tell us what happened, what device you’re on, and what you expected instead. Please don’t include passwords or access tokens in your message.
Common questions
How do I connect Google Classroom or Canvas?
Dusk gets your assignments by connecting to Google Classroom and/or Canvas. You can connect during setup, or later under Settings → Connections, where you can also disconnect a platform at any time. If a connection stops working, disconnect it and connect it again; if that doesn’t help, email us and tell us which platform it was. You can also add assignments manually or by photo.
What Dusk reads from these platforms, and why, is explained on the Your Data page.
How do I delete my account and data?
Open the app and go to Settings to delete your account. Prefer email? Write to privacy@duskstudy.com and we’ll delete your data within 30 days of a verified request. The Privacy Policy covers what is deleted, backups, and retention in detail.
How do I cancel my subscription or ask for a refund?
Subscriptions are billed by Apple (or Google Play), not by Dusk. To cancel, use Settings → Manage Subscription in the app, or your Apple ID subscription settings. Cancelling stops future renewals. Refund requests for App Store purchases go through Apple, and their policies apply; the Terms set out when Dusk will also refund a charge itself.
Something looks wrong with my schedule.
Email us with what you expected to see. It helps to mention the assignment or event involved. We don’t need your password or any access token to look into it.
Parent or guardian with a question about your teen’s data? Start with the data page or email privacy@duskstudy.com.